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How to De-Escalate Conflict at Work
Speaker: Speaker: Craig Nathanson, Ph.D
Educator, Author & Coach
Workplace conflict has increased in the post-COVID era. While not all conflict can be avoided, it can have a negative impact on organizations and their customers.
This session will provide you with a deeper understanding of the causes of workplace conflict and how to effectively manage it.
During this session, we’ll cover:
- Common reasons why conflict arises at work
- Top ways to de-escalate conflict
- Handling difficult conversations
- Action planning to move forward successfully
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